Over the years, the following questions have been asked about our Value Plan Memberships:

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Is this an insurance plan?

Answer: No. The Value Plan is not an insurance plan and only allows customers to receive discounts on chiropractic/CAM services only. Patients who use the Value Plan Card at a participating provider's practice are 100% responsible for the payment of all services provided by a Value Plan participating provider and are 100% responsible for any payments for cancelled of missed appointments.

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If a patient has insurance or does not have insurance coverage, can they still use Value Plan?

Answer: Yes! The Value Plan has no restrictions for usage. Value Plan is designed for those patients who have either exceeded their allowable visits or do not have chiropractic care benefits or who may be uninsured.

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Can I visit the participating Value Plan provider as often as I choose?

Answer: Yes! The Value Plan has no restrictions for usage. You may schedule all appointments with the participating chiropractor of your choice indicated on the Value Plan directory as often as you'd like.

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If I have a high deductible insurance plan, can my cash payments be counted towards the deductible?

Answer: Yes, but once you meet your deductible, you cannot count those payments.

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Are Massage Therapy and Acupuncture discounts available with the Value Plan?

Answer: No. Massage therapy and acupuncture are not services included in the discount program under Value Plan. Acupuncture services are available from select participating providers in Virginia. Please e-mail us to request a list of participating providers in Virginia who provide acupuncture inside the Value Plan program. E-mail us at: info@myvalueplan.com

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What if a provider is not in my area?

Answer: If you find that a provider is not in your area and you would like to "Nominate" your provider to join Value Plan, please e-mail us with his/her practice name and address at: info@myvalueplan.com.

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Can I change doctors?

Answer: Yes! Anytime and as often as you’d like.

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If I have exceeded the amount of chiropractic care visits in my health insurance plan, can I use the Value Plan to receive further care from my participting Value Plan provider?

Answer: Yes. Value Plan is designed for those patients who have either exceeded their allowable visits or do not have chiropractic care benefits. Patients who use the Value Plan Card at a participating provider's practice are 100% responsible for the payment of all services provided by a Value Plan participating provider and are 100% responsible for any payments for cancelled of missed appointments.

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Will I (or the doctor) have to fill out a claim form?

Answer: No.

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How do I know if my chiropractor participates in Value Plan?

Answer: Please e-mail us at info@myvalueplan.com or call us at (800) 816-2671 x 131 and we will be happy to tell you the name(s) of a provider in your area, and let you with absolute certainty, whether or not your provider is participating in the Value Plan prorgam participant.

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What if I purchase a Value Plan membership and my chiropractor doesn't honor the discount?

Answer: If your chiropractic/CAM provider does not honor the Value Plan discount(s) and is a confirmed provider of the program, we will be happy to refer you to another participating provider. You will also receive a complete directory of providers each time you renew or sign up with Value Plan so you may then choose which provider you would like.

Please contact us immediately at info@myvalueplan.com and notifiy us of the provider's unwillingness to participate in the Value Plan program. You may also call (770) 455-8190 x131 or (800) 816-2671 x 131.

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Will you refund my membership fee if there is not a participating Value Plan provider outside of 31 miles of my home or work location(s)?

Answer: Yes. We will refund Value Plan memberships if and only if, it has been found that there are no participating or nominated providers outside of 31 miles of your home or work location(s).

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When or how soon can I be eligible to visit a Soteria Healthcare/Value Plan provider?

Answer: As soon as you receive your Value Plan Discount Card. Once your payment is received, you will be eligible in two timeframes:

• If You Pay By Mail / Download Your Application Brochure (5-15 days)

  Please allow approximately 5-15 business days after receipt of your downloaded application and payment. You may begin visiting a participating Value Plan practitioner once your card has been mailed to you.
• If You Pay Online Via PayPal (3-5 days)
  Once your payment has been received and verified by electronic transaction, please allow approximately 3-5 business days before an electronic Value Plan card will be sent. A hard copy membership card will be mailed to you within 5-15 business days but you may print the receipt of your payment and online Value Plan card to use at your provider's office temporarily until you receive your hard copy card.

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The Following Disclosures, Exclusions And Limitations Apply To All Soteria Healthcare/
Value Plan Card Members:

• This plan is not a health insurance policy and requires no claim forms on behalf of
  the Value Plan provider.
• Plan Exclusions: Vitamin Supplements; Massage Therapy; Acupuncture; Structural Supports; Services Covered By A Medical, Auto or Workers’ Compensation Insurance Policy or Services Performed By A Non-Participating CareAdvantage of Arizona or Soteria Healthcare Network Chiropractic provider.
• Discount(s) apply to ONLY credentialed providers of Value Plan's participating provider network(s). If your chiropractic/CAM provider is not a member of the Value Plan Program, you may nominate your provider and we'll send them information on how to become a Value Plan provider. You may nominate them by calling (770) 455-8190 x137 or (800) 816-2671 x 137.
• Value Plan is designed for those patients who have either exceeded their allowable visits or do not have chiropractic care benefits. Patients who use the Value Plan Card at a participating provider's practice are 100% responsible for the payment of all services provided by a Value Plan participating provider and are 100% responsible for any payments for cancelled of missed appointments.
• Value Plan participating providers are not reviewed for clinical necessity.
• Value Plan's participating provider network(s) and its affiliated companies and staff make no recommendation, representations, claims or guarantees regarding providers services or products.
• Value Plan's participating provider network(s) and its affiliated companies and staff are not responsible for any portion of the costs associated with services provided through its discount program.
• The Value Plan is availale and administrated by CareAdvantage of Arizona and Soteria Healthcare Network, Inc. at Preston Ridge Road, Suite 130 - Alpharetta, Georgia 30005 - Tel: (770) 455-8190 x 131 or (800) 816-2671 x 131. E-mail us at: info@myvalueplan.com

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If you have a question that was not answered here, please e-mail us at: info@myvalueplan.com